To register for MyWay Diabetes, you will need to be registered for 'Online Services' with your GP surgery. The video below will explain the features of MyWay Diabetes and how to register:

 

Having problems registering?

If you are having problems registering, please take a look at our troubleshooting guide below. If you still can't resolve the issue then get in touch with us for further assistance via support@mwdh.co.uk or 01382 381231*

*Please note all our staff are currently working at home due to Covid-19. We continue to have full access to email, and will be dialling in daily to check for phone messages - please ensure you leave contact details (name, phone number, best times to reach you) so we can phone you back*

Query

Information

Action to Fix

I’m not sure if I’m registered for Online Services.

 

Contact your GP practice and request that they register you for Online Services. Once they have verified your ID* they will issue you with three Online Services registration codes (note, ‘Verifying your ID’ may be more difficult with practices actively keeping people away from surgeries during Covid-19; if this is the case then please check the practice website and/or contact them directly to see how to proceed, e.g. some practices are doing this validation step via Zoom etc.)

I have registered for Online Services, but I don’t have the three codes I need.

Please check your email inbox for an email at the time of registration. Try searching under the topic "Online Services".

To re-request your codes please get in touch with your GP surgery.

I’m still having problems, or I need more info.

 

Send an email to support@mwdh.co.uk and we will send you more information about registering for Online Services and send you a reminder about completing the registration process.